I. FRENDZ PIZZA
& PASTA PRIVACY POLICY
We are committed to protecting
the privacy of all visitors to our Website(s) FrendzPizza.com.au and/or
FrendzPizza.com, including all visitors who access the Website or Service
through any mobile application or other platform or device. Please read the
following Privacy Policy which explains how we use and protect your
information.
By visiting and/or using the
Service on the Website, you agree and, where required, you consent to the
collection, use, storage, disclosure and transfer of your information as set
out in this policy.
1. INFORMATION THAT WE COLLECT FROM YOU
1.1. When you visit the Website
or use the Service to make an Order from us through the Website, you may be
asked to provide information about yourself including your name, address,
contact details (such as telephone and mobile numbers and e-mail address) and
payment information (such as credit or debit card information). We may also
collect information about your usage of the Website and Service and information
about you from the materials (such as messages and reviews) you post to the
Website and the e-mails or letters you send to us.
1.2. By accessing our information
and/or the Website or Service using mobile digital routes such as (but not limited
to) mobile, tablet or other devices/technology including mobile applications,
then you should expect that our data collection and usage as set out in this
Privacy Policy will apply in that context too. We may collect technical
information from your mobile device or your use of the Website or the Service
through a mobile device, for example, location data and certain characteristics
of, and performance data about, your device, carrier/operating system including
device and connection type, IP address, mobile payment methods, interaction
with other retail technology such as use of NFC Tags, QR Codes or use of mobile
vouchers. Unless you have elected to remain anonymous through your device
and/or platform settings, this information may be collected and used by us
automatically if you use the Website or Service through your mobile device(s)
via our mobile website/application, through your mobile's browser or otherwise.
2. USE OF YOUR INFORMATION
2.1. Your information will enable
us to provide you with access to the relevant parts of the Website and to
supply the Service. It will also enable us to bill you and enable us to contact
you where necessary concerning the Service. For example, we may use your
information to provide you with status updates or other information regarding
your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS
etc.). We will also use and analyse the information we collect so that we can
administer, support, improve and develop our business, for any other purpose
whether statistical or analytical and to help us prevent fraud. Where
appropriate, now and in the future you may have the ability to express your
preferences around the use of your data as set out in this Privacy Policy and
this may be exercised though your chosen method of using the Service, for
example mobile, mobile applications or any representation of the Website.
2.2. We may use your information
to contact you for your views on the Service and to notify you occasionally
about important changes or developments to the Website or the Service.
2.3. When you register with Frendz
Pizza, you consent to Frendz Pizza using your personal information for direct
marketing purposes to communicate with you by phone, email or SMS and, if you
use our mobile application, via push notification, to tell you about offers,
updates and our products and services that may be of interest to you.
You may choose to stop receiving
direct marketing communications from a channel at any time by using the
unsubscribe mechanism in the marketing communication itself. To opt-out of
communications via email click the "unsubscribe" link at the bottom
of the email and to opt-out of communications by SMS reply with "STOP".
You may also decline marketing messaging sent by push notifications by refusing
the relevant permission to our app/mobile website in your phone or tablet
settings, however this will also prevent you from receiving order updates via
push.
2.4. Where you have given express
consent, you agree that we may also share information with third parties
(including those in the food, drink, leisure, marketing and advertising
sectors) to use your information in order to let you know about goods and
services which may be of interest to you (by post, telephone, mobile messaging
(e.g. SMS, MMS etc.) and/or e-mail) in accordance with the Spam Act and the
Privacy Act.
We may also disclose your
information to help us analyse the information which we collect so that we can
administer, support, improve and develop our business and services to you.
2.5. You agree that we may
disclose personal information which we collect from you to other companies that
also hold information about you. We may also collect personal information
from those other companies. We and/or those companies may combine the
information in order to better understand your preferences and interests,
thereby enabling them and us to serve you better.
2.6 If you do not want us to use
your data in this way or change your mind about being contacted in the future,
please let us know by using the contact details set out in paragraph 8 below,
by amending your profile accordingly or by using the opt-out facilities
provided (eg an unsubscribe link).
2.7. Please note that by
submitting Reviews regarding the Website, Service and/or Restaurant, you
consent to us to use such Reviews on the Website and in any marketing or
advertising materials. We will only identify you for this purpose by your first
name and the city in which you reside (and any other information that you may
from time to time consent to us disclosing).
3. DISCLOSURE OF YOUR INFORMATION
3.1. The information you provide
to us will be transferred to and stored on our servers which may be in or
outside Australia, and may be accessed by or given to our staff working outside
Australia and third parties including companies who act for us for the purposes
set out in this policy or for other purposes notified to you from time to time
in this policy. We may disclose your information to overseas recipients,
including, without limitation, recipients located in New Zealand, the United
Kingdom, Bangladesh, Singapore, India, China, the Philippines and the United
States of America. Where we disclose your personal information to overseas
recipients, we will always take reasonable steps to ensure that your
information is treated in accordance with this policy and the Australian
Privacy Principles.
3.2. The third parties with whom
we share your information may undertake various activities such as processing
credit card payments and providing support services for us. By submitting your
personal data, you agree to this transfer, storing or processing. We will take
all steps reasonably necessary to ensure that your data is treated securely and
in accordance with this Privacy Policy.
3.3. If our business enters into
a joint venture with, purchases or is sold to or merged with another business
entity, your information may be disclosed or transferred to the target company,
our new business partners or owners or their advisors.
3.4. We may use the information
that you provide to us if we are under a duty to disclose or share your
information in order to comply with (and/or where we believe we are under a
duty to comply with) any legal obligation; or in order to enforce the Website
Terms and any other agreement; or to protect our rights or the rights of other
third parties. This includes exchanging information with other companies and
other organisations for the purposes of fraud protection and prevention.
4. SECURITY AND DATA RETENTION
4.1. We take steps to protect
your information from unauthorised access, modification or disclosure and
against misuse, interference, loss, destruction and damage. Once your
information is no longer required for any purpose for which it may be used or
disclosed by us, and we are not required by law to retain the information, we
will destroy the information or ensure that it is de-identified.
4.2. Where you have registered an
account with FrendzPizza.com.au and/or FrendzPizza.com and chosen a password
which allows you to access certain parts of the Website, you are responsible
for keeping this password confidential. We advise you not to share your
password with anyone. Unless we negligently disclose your password to a third
party, we will not be liable for any unauthorised transactions entered into
using your name and password.
4.3. All user details captured by
Frendz Pizza are stored securely at all times and will never be provided to any
unauthorised third parties. All credit card details are protected using SSL (Secure Socket Layer)
encryption. Credit card details are handled by leading PCI compliant providers
of secure credit card processing solutions. Frendz Pizza will never save your
actual credit card details. We will simply save a reference to your card, which
is called a token. This token is provided to us by the payment provider.
Saving the token means that for future credit card transactions we can give you
the option to charge the same card you used previously without having to
re-enter the card details. If, at any time, you wish the token to be removed
please email us at store@frendzpizza.com and we will have these
removed. In that case you would need to re-enter your card details on the
next order.
4.4. However, the transmission of
information via the internet is not completely secure. Although we will take
reasonable steps to protect your information and make sure it is safe and
secure and we use a number of physical, administrative, personnel and technical
measures to protect your personal information, we cannot guarantee the security
of your data transmitted to the Website; any transmission is at your own risk.
For the avoidance of doubt, Frendz Pizza & Pasta will not in any
circumstances be liable to you, or third parties, for loss or damage arising
from credit card fraud or identity theft.
5. COOKIES AND THIRD PARTY ANALYTICS AND ADVERTISING
5.1. We may collect personal
information about you when you use and access our website. While we do not use
browsing information to identify you personally, we may record certain
information about your use of our website, such as which pages you visit, the
time and date of your visit and the internet protocol address assigned to your
computer.
5.2. We may also use 'cookies' or
other similar tracking technologies on our website that help us track your
website usage and remember your preferences. Cookies are small files that store
information on your computer, TV, mobile phone or other device. They enable the
entity that put the cookie on your device to recognise you across different
websites, services, devices and/or browsing sessions. You can disable cookies
through your internet browser but our websites may not work as intended for you
if you do so.
5.3. We may also use cookies to
enable us to collect data that may include personal information. For example,
where a cookie is linked to your account, it will be considered personal
information under the Privacy Act. We will handle any personal information
collected by cookies in the same way that we handle all other personal
information as described in this Privacy Policy.
6. ACCESSING AND UPDATING
You have the right to see the
information we hold about you and to ask us to make any changes to ensure
that it is accurate and up to date. If you wish to do this, please contact us using
the contact details set out in paragraph 8 below and/or login to our website
and you can update the my account section.
7. CHANGES TO OUR PRIVACY POLICY
Any changes to our Privacy Policy
will be posted to the Website and, where appropriate, through e-mail
notification. We encourage you to check our website periodically to ensure that
you are aware of our current Privacy Policy.
8. CONTACT
All comments, queries and requests relating to our use of your information are welcomed. You can also lodge a complaint if you think we have breached the Privacy Act (Cth) 1988 in relation to your personal information. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. All correspondence should be addressed to Frendz Pizza & Pasta Pty Ltd at 49 High Street, Wallan, VIC 3756 Australia. Alternatively, you can contact us by emailing store@frendzpizza.com or by calling 03 5783 2278.